1. Ideal Heating
  2. Terms & Conditions Gas Boiler Service

Terms & Conditions Gas Boiler Service

These Terms and Conditions constitute the entire
Agreement between You and Idealheatn.
Services for our Gas Boiler Service. IT IS
IMPORTANT that You read these Terms and
Conditions carefully as You will be bound by these
Terms and Conditions once the Agreement is
executed by You. Please pay particular attention
to Clauses 8 (Warranty), 11 (Limitations
on Liability) and 12 (Use of Personal Information).
1.1 Unless the contrary intention appears,words
in the plural shall include the singular and
words in the singular shall include the plural.
1.2 Reference to any statute or provision of
any statute shall be deemed to include
any statutory modification, substitution
or re-enactment thereof or any statutory
instrument, order, regulation, bye-law,
permission or direction made thereunder or
under such modification, substitution or reenactment.
1.3 References to clauses are clauses in these
Terms and Conditions.
1.4 The term “person” shall include an
individual, firm, company, corporation and
any unincorporated bodies of persons.
1.5 Wherever the following words and phrases
appear in the SalesQuotation or these Terms
and Conditions, they will have the following
“Agreement” means these Terms and
Conditions togetherwith theSalesQuotation;
“AES, “us” or “We” means Airtricity Energy
“Boiler” means a gas fired domestic
Central Heating System boiler and plumbing
components including a circulating pump,
expansion vessel, safety valve connected by
internal piping which does not exceed 37kW
(approximately126000 BTU output);
“Customer” of “You”/”Your” means the
customer(s) who makes this Agreement with
us, and includes a personwhoWe reasonably
believe is acting with Your authority or
“IS 813:2014” means Irish Standard 813:2014
for Domestic Gas Installations as laid down
by the National Standards Authority of
Ireland, as amended or replaced from time
to time, and any reference in these Terms
and Conditions to a specific provision of
IS 813:2014 shall be a reference to such
provision as amended or replaced from time
to time;
“Our” means belonging to AES;
“Parties” means us and You;
“Property” means the property where the
Central Heating System, boiler and controls
or fixed electrical wiring system is situated;
“Energy Services Engineer” a qualified,
experienced, Registered Gas (RGII) engineer
engaged by AES to carry out the work;
“Terms and Conditions” means these terms
and conditions; and
“VAT” means value added tax at the
applicable rate from time to time.
2.1 AES domestic Natural Gas Boiler Service
includes 1 call out and gas boiler service and
safety check from one of ourEnergy Services
Engineers (the “Service”).
2.2 The Service will only be conducted during
normal working hours (8.00am to 6.00pm
Monday to Friday and 8.00am to 4.00pm
Saturdays excluding bank holidays and
public holidays in Ireland), unless otherwise
agreed between You and AES. The Energy
Services Engineer will carry out the Service
on the date agreed between You and AES.
2.3 Where our phone lines are busy, a facility for
You to leave us a message identifying Your
address and contact details will be available
to assist our staff to follow up with You. We
will endeavour, subject to workloads and
labouravailability,togivepriority inresponse
to any breakdown or failure of Your boiler and
to respond to Your call within 1 working day.
2.4 All visual checks and tests applied by our
Energy Services Engineer as part of the
Service are in accordance with IS 813:2014
as laid down by the National Standards
Authority of Ireland for domestic gas
installations and, where supplied,theEnergy
instructions for servicing Your boiler.
2.5 he following tests and checks will be applied
where relevant/applicable:
Boiler Checks
• Check Isolating Valves
• Check Location of Flue
• Check Permitted Location of Appliance
• Check Size of Open Vented Flue
• Check Terminal Location
• Check Cowl Fitted
• Check Main Burner
• Clean Main Burner
• Clean Pilot Burner
• Clean Heat Exchanger
• Check/Clean fan
• Check ventilation
• Clean/check/adjust electrodes
• Visual check of burner in operation
Tests Applied
• Cold check effectiveness of flue
• Test effectiveness of functionality of flue
with boiler running
• Test gas soundness of appliance
• Test appliance burner pressure
• Basic electrical checks- fused spur,
isolation switch etc
• Test safety devices and controls
Safety Check: During a Boiler Service, our
Energy Services Engineer will check the
integrity of the gas boiler in accordance with
Annex C of IS 813:2014.
3.1 The price for the Service is available on
the AES Website www.idealheatn.com and is
inclusive of VAT but does not include the cost
of replacement parts (if needed). You will be
advised of the price at time of booking.
3.2 Payment may be made either by credit card
ordebit cardatthe time ofbookingorby cash,
credit card or debit card or bank draft to the
Energy Services Engineer on completion of
the Service.
4.1 If Your boiler requires work which will take
longer than the 40 minutes included in the
price of the Service, additional costs will
be charged as per our rate card which is
available on our Website www.idealheatn.com
or from our Energy Services Engineer. After
the 40 minute duration of the Service, any
additional time agreed to be spent servicing
Your boiler will be charged in 20 minute
units. Your consent is required before any
additional costs are incurred by You.
4.2 Additional costs will be incurred for any
works to YourCentralHeating System unless
otherwise agreed with AES or our Energy
Services Engineer. The price for any works to
Your Central Heating System will be agreed
with You by our Energy Services Engineer
prior to commencement of the works to Your
Central Heating System.
4.3 The Service is only for the service and safety
check of a central heating boiler that does not
exceed 37kW (126000 BTU approx) output. If
Your boiler is not a Boiler (as defined in these
Terms and Conditions) additional charges
may apply to the Service and these will be
agreed with You prior to commencement.
5.1 If You wish to cancel an appointment with
us, You must do so within 48 hours of
Your appointment time by contacting us
on 1850 818 170 or by sending an email to
info@airtricityhes.com. If You cancel Your
appointment less than 48 hours before the
appointment time, We reserve the right to
charge You a cancellation fee, as per our rate
card which is available on our Website www.
airtricity.com. Repeated cancellations by You
or lack of access to Your Property may, at
our discretion, result in refusal to carry out
any work associated with Your appointment.
Upon cancellation by You or termination, AES
will have no further duties with respect to
Your appointment.
5.2 AES shall be entitled to cancel Your
appointment, at any time, without giving a
reason and We will have no further duties
with respect to Your appointment.
6.1 AES shall be entitled to refuse to provide the
Service to You, at any time, without giving a
6.2 AES reserved the right to refuse to provide
the Service, if, in the opinion of our Energy
Services Engineer, Your boiler is unsafe or
dangerous; cannot be maintained in good
working order by replacement parts; is
damaged beyond economic repair; requires
specialized training/equipment/technical
advice that is not available to AES; is not
installed in accordance with manufacturer’s
instructions and/or industry best practice; is
not a Boiler (as defined in these Terms and
Conditions); or may be subject to aggressive/
corrosive water, gas or electrical supply
issues or there is an issue with any part of
the installation
7.1 The Energy Services Engineer may, while
carrying out the Service, identify parts in
Your boiler requiring replacement.
7.2 The Energy Services Engineer will advise
You of the cost of replacing these parts and,
subject to Your consent, will supply and fit
suitable replacement parts.
7.3 If during the Service, the Energy Services
Engineer is required to leave Your Property
to obtain any replacement parts, AES shall
require payment for the Service before
the Energy Services Engineer leaves Your
7.4 Payment for replacement parts will be
required at the time of installation of the
replacement parts. In some circumstances,
and depending on the cost or availability of a
replacement part, AES reserves the right to
request payment in advance of installation
of the replacement parts. Ownership of any
replacement parts will only pass to You upon
7.5 Replacement parts may not be identical to
the parts in Your boiler being replaced and
may be from a different manufacturer.
7.6 AES will not be responsible for any
delay or non availability in the provision
of replacement parts by suppliers or
7.7 Any parts which are removed from Your
boiler by the Energy Services Engineer will,
unless You specify otherwise, be taken away
for correct disposal by the Energy Services
a. A Manufacturer’s Warranty may apply
to any replacement parts installed by the
Energy Services Engineer (from date of
installation of the replacement part).
8.1 All work undertaken by the Energy Services
Engineer carries a 30 day labour warranty
from the date the work is carried out.
8.2 If You have any problems with the work
undertaken by the Energy Services Engineer
and notify us of same within this period of 30
days, there will be no call out charge payable
by You if the Energy Services Engineer is
required to call back to You.
8.3 If the Energy Services Engineer identifies
a problem that is not related to the works
he/she carried out, the Energy Services
Engineer will advise You accordingly and,
subject to Your consent, will attempt to
rectify the matter.
8.4 You will be charged for the time it takes for
the Energy Services Engineer to rectify the
matter and for the cost of any replacement
parts required. Time will be charged in
20 minute units as per our rate card which
is available on the AES Website www.
idealheatn.com. You will not incur any
charge without Your prior consent.
9.1 Any work carried out by AES to an appliance
does not imply that the appliance is
adequately manufactured or installed or
that it satisfies applicable standards or
regulations. In no circumstances, does
AES accept responsibility in relation to
inadequacies with the original design or
installation of an appliance or Central
Heating System. Moreover, AES does not
warrant the fitness for purpose or condition
of an appliance or Central Heating System.
10.1 We reserve the right to use sub-contractors
to carry out the work to be carried out
pursuant to the Agreement.
11.1 AES shall not be liable for any work carried
out on Your boiler, appliance or Central
Heating System by a third party and We
reserve the right to immediately terminate
any warranty provided by us in relation to
Your boiler, appliance or Central Heating
System where work is carried out by a third
party without our prior written consent.
11.2 You hereby agree to indemnify us and keep us
indemnified in respect of any actions, claims
or proceedings brought against us together
with all loss, damage, costs and expenses
which We may incur as a consequence of any
work carried out on Your boiler, appliance or
central hearing system by any party other
than AES without our prior written consent.
11.3 In no circumstances shall We liable for any
indirect, special or consequential loss You
suffer arising out of or in connection with the
provision or non-provision of any goods or
services as a result of the Service.
11.4 We have no obligation, duty or liability to You,
in contract or tort, for breach of statutory
duty or otherwise beyond that of a duty to
exercise reasonable skill and care.
11.5 Nothing in the Agreement purports to
disclaim liability for fraud or for death or
personal injury to You which is attributed to
AES. In addition, nothing in the Agreement
purports to contract out of the implied
undertakings as to quality of service in
Section 39 of the Sale of Goods and Supply of
Services Act 1980.
12.1 AES shall not be liable if any or all of our
obligations under the Agreement cannot be
carried out or fulfilled for reasons beyond
our control including, but not limited to, Acts
of God, industrial dispute, explosion, flood,
lightning, storms, fire or accident, war or
threat of war, sabotage, insurrection, civil
disturbance or disorder, acts, restrictions,
regulations, by-laws, prohibitions or
measures of any kind on the part of any
governmental authority, import or export
regulations or embargoes, defaults of
suppliers or sub-contractors or any act or
omission of any nature whatsoever on the
part of the Customer or its agents.
13.1 AES will comply with our obligations under
any applicable data protection legislation.
13.2 Inorder thatAESmayperformitsobligations
under these Terms and Conditions and
provide You with the service, AES will collect
and use information relating to You. AES
may keep this information for a reasonable
period after it has ceased to provide You with
the service but will not keep it for any longer
than is necessary and/or as required by law.
13.3 Information which You provide or We
hold may be used by us, our employees,
subcontractors and/or our agents;
(a) for the purposes of attending Your
(b to help identify You when You call;
(c) for contacting You in writing and/or by
phone and/or by text message and/or by
e-mail with information about other services
and products offered by us and/or our
carefully selected partners where You have
(d to detect and prevent crime, fraud and
(e)forhealthand safety and risk assessment;
(f) for administering accounts; and
(g) for credit checking purposes
13.4 Wemay carryout creditandfraudprevention
checks with licensed credit reference and
fraud prevention agencies and they will
retain a copy of the search. Information from
Your application and payment details of Your
account may be recorded by these agencies
and may be shared with other organisations
to help make credit and insurance decisions
about You and members of Your household
and for debt collection and fraud prevention
13.5 AES may disclose Your information to other
members of the Scottish and Southern
Energy Group and agents who act on behalf
of AES in connection with the activities
referred to above, including to any agent or
third party service provider who AES may
engage to assist us in the performance of
the service. Such agents or third parties are
only permitted to use Your data as instructed
by AES. They are also required to keep Your
data safe and secure.
13.6 In the event that You speak to any employees
of AES (or agents acting on its behalf) by
telephone, Your telephone conversations
may be recorded for quality control
purposes. AES will treat the recorded
conversation confidential and will only use
it for staff training/quality control purposes,
confirming details of Your conversations
with AES or any other purposes mentioned in
these Terms and Conditions.
13.7 In order to protect Your privacy, You may
also be asked to provide suitable proof
of identification. If any of Your details are
incorrect please let us know and We will
amend them.
13.8 You have the right to ask for a copy of Your
personal data (AES is entitled to charge a
nominal administration fee for this). If You
wish to avail ofthis right, You should submit a
written request to:
Data Protection OfficerGeorges street waterford
14.1 AES (and/or our agents) may wish to contact
You fromtime to time by textmessage, email,
post,telephone or in person with information
in relation to a product or a service which You
have requested or received from us. We may
also contact You with information about new
or additional products or services.
14.2 If You do not wish to be contacted with
information about our products and services,
please exercise Your right of opt-out by
emailing us at unsubscribe@airtricityhes.
com or writing to us at:
Data Protection Opt-Out,
SSE Airtricity Energy Services,
Red Oak South, South County Business Park,
15.1 You can register Your complaint with us in
any of the following ways:
(a) by calling our customer contact team on
(b) by email to info@idealheatn.com;
(c) through our Website at www.idealheatn.
com; or
(d) in by letter to:
Customer Services, Blue Rock Grannaghknock Kilmacow Kilkenny
16.1 These Terms and Conditions apply to the
Service provided by RPG Facilities Limited trading as idealheatn limited liability company
with registered number 0000 and with
registered address
trading as ideal boilers Support.
16.2 Notices: Any notice or account sent by
ordinary post relating to the Service shall
be deemed to have been received on the day
thatis the 2nd postal day after the day of such
posting. Any notice sent by the Customer
by electronic mail shall be deemed to have
been received upon confirmation of receipt
from AES by electronic mail or by post. Any
notice required or permitted to be given by
the Customer shall be in writing addressed
to Idealheatn, Unit 11A Santry
Business Park, Santry, Dublin 9 or such
other address or electronic mail address
as may be provided to the Customer by AES
from time to time.
16.3 Authority: By entering into this Agreement
with AES, You shall be deemed to have
obtained all such licences and consents
as are required to allow AES to lawfully
undertake the Service or other works. If You
have failed to obtain all necessary licences
and consents required You will indemnify
AES for all loss or damage suffered and
shall remain responsible for all work done
and materials supplied on a quantum merit
16.4 Asbestos: Unless otherwise stated in
correspondence with AES, the Service
does not allow for working in the vicinity of
asbestos. If during the provision by AES of
the Service asbestos is encountered AES
reserves the right to withdraw its staff
immediately until the premises is made safe.
The presence of asbestos on the premises
will be reported to You by AES for Your
instructions regarding safe disposal. AES
will not be responsible for the cost involved
in disposing of any asbestos found.
16.5 Amendments: We reserve the right to
change these Terms and Conditions at any
time. We will publish details of any changes
on the AES Website www.airtricity.com as
soon as possible prior to the changes being
16.6 Assignment: The Agreement is personal
to You and therefore may not be assigned
or transferred by You to any other person
without our prior written consent. For
business reasons,Wehavetherighttoassign
the Agreement to any company or person.
16.7 No waiver: No forbearance, indulgence
or relaxation on the part of AES shown or
granted to the Customer shall in any way
affect, diminish, restrict or prejudice the
rights or powers of AES or operate as or be
deemed to be a waiver of any breach of the
SSE idealheatn is a trading name of SSE idealheatn Energy Services Limited which is a member of .
Registered in Republic of Ireland, company number
idealheatn is a trading name of ideal heatn energy services